Privacy policy
Information under the General Data Protection Regulation (GDPR) on how we process personal data received through website forms, bookings and everyday communication.
1. Data controller
HARŇÁK s.r.o.
Registered office: Pod hájom 956/5, 018 41 Dubnica nad Váhom, Slovakia
Company ID (IČO): 46 989 234
Tax ID (DIČ): 2023691758
VAT ID: SK2023691758
Email: doprava@harnak.sk
Phone: +421 948 257 018
The controller has not appointed a data protection officer. For any data protection matters you can contact us at the e-mail address or phone number above.
2. What data we process
We mainly process data that you give us yourself through a form, by e-mail, by phone or when booking a service:
- first name and surname, or company name,
- e-mail address and phone number,
- departure, return or booking dates,
- pick-up place, destination, route and number of passengers,
- the content of your message or notes in the form,
- data needed to issue an order, contract or invoice.
3. Purposes and legal bases
| Purpose | Legal basis | Examples of data |
|---|---|---|
| Handling an enquiry sent via the contact form | legitimate interest in replying to your message | name, e-mail, phone, message |
| Preparing a quote for transport or a transfer | steps taken before entering into a contract | contact details, route, dates, number of passengers, requirements |
| Booking a campervan or vehicle | steps before entering into a contract and performance of the contract | contact details, booking dates, data needed for the booking |
| Performing an order or contract and communicating with the customer | performance of a contract | identification and contact details, service details |
| Accounting and tax obligations | compliance with a legal obligation | billing details and accounting documents |
| Protection of legal claims | legitimate interest | orders, communication, service documents |
| Measuring website traffic (Google Analytics) | consent – Art. 6(1)(a) GDPR | online identifiers (cookies), website usage data |
4. How long we keep data
- Enquiries and general communication are kept for no more than 12 months after the last contact, unless they lead to an order or contract.
- Data related to an order, contract or booking is kept for the duration of the contract and then for as long as needed to protect legal claims.
- Accounting and tax documents are kept for the period required by law.
- Data processed on the basis of consent is kept until consent is withdrawn, unless stated otherwise.
5. Recipients of personal data
We share personal data only to the extent necessary with these categories of recipients:
- our accountant or accounting service provider,
- IT administrators and people who keep the system running,
- public authorities where required by law,
- contractual partners or drivers where needed to provide a specific trip or service,
- Google Ireland Limited (Google Analytics) – only if you have consented to analytics cookies.
6. External services and transfers outside the EU
The website does not embed third-party content (maps, videos or social media buttons). Links to our Google, Facebook and Instagram profiles are ordinary links – their operators process data only once you click the link, under their own privacy policies.
The website font (Inter) is loaded from our own server, not from Google Fonts.
When services of large technology providers are used, data may be transferred outside the European Economic Area. Such transfers are to be based on appropriate safeguards, for example an adequacy decision or standard contractual clauses.
7. Cookies and Google Analytics
We use Google Analytics 4 (provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) to measure traffic and improve the website. Analytics cookies (e.g. _ga, _ga_*) are stored only after you give your consent in the cookie banner; without consent, full measurement does not take place and no analytics cookies are stored.
- legal basis: your consent (Art. 6(1)(a) GDPR),
- lifetime of analytics cookies: up to 2 years,
- processing may involve a transfer of data to Google LLC in the USA on the basis of an adequacy decision (EU-U.S. Data Privacy Framework),
- you can withdraw or change your consent at any time via “Cookie settings” in the website footer – measurement stops immediately and we delete the analytics cookies from your browser.
Strictly necessary technical data (your dark mode preference and your cookie choice) is stored locally in your browser (localStorage), is not sent anywhere and does not require consent.
8. Providing data is voluntary
Providing data through a form is voluntary. Without the details needed to contact you, price your trip or make a booking, however, we may not be able to reply to your enquiry, prepare a quote or provide the service you ordered.
9. Automated decision-making
We do not carry out automated individual decision-making or profiling that would have legal effects or similarly significant effects on you.
10. Your rights
Under the conditions of the GDPR, you have in particular the right:
- of access to your personal data,
- to rectification of inaccurate or incomplete data,
- to erasure,
- to restriction of processing,
- to object to processing,
- to data portability, where applicable,
- to withdraw consent where processing is based on consent,
- to lodge a complaint with a supervisory authority (in Slovakia: Úrad na ochranu osobných údajov Slovenskej republiky).
11. How to exercise your rights
If you want to exercise your rights or have questions about the processing of your personal data, contact us:
Email: doprava@harnak.sk
Phone: +421 948 257 018
Address: Pod hájom 956/5, 018 41 Dubnica nad Váhom, Slovakia
This policy is effective from 15 July 2026. We may update it if the way we process personal data or the law changes. This is a translation; in case of doubt, the Slovak version applies.